General Return Policy
Returnable items* purchased on the Simply Mac website are eligible for return within 14 calendar days from original purchase date. All returns must include original packaging and peripherals that were shipped with the original order. Only items that arrive DOA, damaged in transit, or still unopened are eligible for a full refund within 14 days. After 14 days, products are subject to the manufacturer’s warranty guidelines. Simply Mac reserves the right to test any DOA return and impose a 15% restocking fee if the item arrives in a misrepresented condition. Once the return is processed and product arrives in condition described by customer Simply Mac will process the refund immediately. Any item that arrives damaged due to customer misuse, is missing parts or peripherals, iCloud Activation Locked, or is in unsellable condition may result in a higher restocking fee or may no longer qualify for a refund. Open box returns are subject to a 15% restocking fee. Items ineligible for return include special order computers, software, headphones, and gift cards.
Products not eligible for refund, return or exchange include special-order computers, Mac Pro, open box Apple Pro Display XDR, Apple Pro Stand, Apple VESA Mount Adapter, open box DJI drones, end of life models, software, headphones, in-ear earphones, unused Simply Answers memberships, labor, iPhone repairs, iPhone swaps/replacements and gift cards. AppleCare+, once registered on the device, must be refunded through Apple.
Return on the Web
In the unlikely event that your items arrive damaged, are missing components, the item shipped does not match, or if you're within your return policy and want to return your order please log into our returns portal HERE.
If you have additional questions, please reach out to us at firstname.lastname@example.org.
Errors on the Sites
Prices and availability of products are subject to change without notice. In the event a product price is listed incorrectly due to typographical error, technological platform error, or error in pricing information received from our vendors, Simply Mac shall have the right to refuse or cancel any orders placed for any product listed at the incorrect price, regardless of whether the order has been confirmed or your credit card has been charged. If your credit card has already been charged for the purchase and your order is canceled, Simply Mac will immediately refund the amount charged to your credit card.