Terms & Conditions
Privacy Policy
Simply Mac takes your privacy very seriously. Our privacy commitments are fundamental to the way we do business every day. This applies to the information you voluntarily provide to us and applies to everyone who has a relationship with Simply Mac– including customers, vendors, job applicants, employees, and web site visitors. WHAT INFORMATION WE COLLECT As part of our business, we obtain certain personal information from you in order to provide a product or service to you, or consider you for employment. This information may include that which we receive from you on credit applications, job applications, insurance or other applications, and background check or drug test consent forms. The information collected may include, but is not limited to, financial information, social security numbers, driver’s licenses, addresses, and medical information. Do Not Track: Do Not Track (DNT) is a privacy preference that users can set in their web browsers, allowing users to opt out of tracking by websites and online services. At the present time, the World Wide Web Consortium (W3C) has not yet established universal standards for recognizable DNT signals, and, therefore, Simply Mac does not recognize DNT. WHAT INFORMATION WE DISCLOSE We will not sell your personal information to anyone, for any purpose. We do not disclose nonpublic personal information to anyone, except as permitted by law and for legitimate business purposes. The limited circumstances under which we are permitted by law to disclose personal information include: information necessary to service or process a product or service that you requested or authorized; to your legal representative; in response to a subpoena; to comply with federal, state, or local laws; and to protect against fraud. We are also permitted to disclose information to companies that perform services for us and with whom we have a non-disclosure agreement. For instance, we may have service providers with whom we contract certain financial services or that store files. OUR SECURITY PROCEDURES To protect your privacy, we collect only relevant information and make every effort to keep personal information safe. All of our employees and contractors are required to respect your privacy. We do not provide access to any employee or contractor who has not agreed to our non-disclosure policy. We maintain physical, electronic, and procedural safeguards that comply with state and federal regulations to guard your personal information.
Return Policy
Computers, iPads, iPods, Displays and Hard Drives Any unopened product may be refunded or exchanged within 14 days of the original purchase date. Opened products may be exchanged within 14 days of the original purchase date for store credit or refunded with a 10% restocking fee. All opened products must be in “like-new”, working condition with complete packaging. No refunds or exchanges after 14 days of purchase. Accessories and Peripherals Exchanges or refunds will be accepted within 14 days of the original purchase date. Products must be in “like-new”, working condition unless product is returned due to a manufacture defect. After 30 days, products are subject to the manufacturer’s warranty guidelines. Non-returnable Products Products not eligible for refund, return or exchange include special-order computers, open software, on-ear headphones, in-ear earphones, unused Simply Answers memberships, labor, and gift cards. Cash Refunds No in-store cash refunds on purchases over $100. Simply Mac will refund any sale over $100 by check mailed to customer within 7 to 10 business days.
Care2
Provider/Obligor Simply Mac, Inc. 155 N. 400 W. #300 Salt Lake City, Utah 84103 801.308.1400 Congratulations on purchasing this Service Agreement. Please read these terms and conditions carefully so that you fully understand your coverage. Definitions “We”, “Us” “SM,” and “Our” shall mean the provider/obligor, Simply Mac, Inc., as indicated above. “You” shall mean the purchaser of this Service Agreement as indicated by the Receipt. “Purchase Price” shall mean Purchase Price of this Service Agreement is printed on the purchase receipt (“Receipt”) provided to You at the time of Your purchase of this Service Agreement from SM. “Covered Product” shall mean the product for which You purchased this Service Agreement and which is listed on Your Receipt. Term The term of the Service Agreement shall commence on the date of purchase of the Covered Product and end one or two years from that date depending on which coverage term You selected as indicated on Your Receipt. This Service Agreement does not replace the manufacturer’s warranty but provides the additional benefits set forth herein during the term hereof. Items Covered This is not an insurance policy. This Service Agreement covers a mechanical or electrical failure of the Covered Product due to a defect in materials or workmanship which takes place during normal usage of the Covered Product for the Term of this Service Agreement, if the failure of the Covered Product is not covered under any other warranty, insurance policy, or service contract. In the event of a covered mechanical or electrical failure, We will, at no extra charge to You, either (1) repair the hardware defect, using new or refurbished replacement parts or non-original manufacturer replacement parts, or, at Our sole option (2) exchange the Covered Product with a product that has been manufactured from new or serviceable refurbished parts that is functionally equivalent to the Covered Product. When a part or product is replaced, any replacement item becomes Your property, and the replaced item shall become SM’s property. In addition, this Service Agreement provides additional coverage for accidental damage from handling (ADH) which includes protection from damage caused by drops and spills associated with the normal use and handling of Your product. This Service Agreement will provide protection for two instances of ADH wherein the Covered Product requires repair but not replacement (cracked glass). Or, this Service Agreement will provide protection for one instance where the Covered Product requires repair followed by one instance where the Covered Product requires replacement. However, in no instance will this Service Agreement provide protection after two ADH repairs or after the product has been replaced. ADH coverage does not provide protection against theft, loss, reckless or abusive conduct associated with the handling of Your product. This Service Agreement also protects against the operational failure of a Covered Product resulting from a power surge while properly connected to an Underwriter Laboratories-approved surge protector. You must use an Underwriter Laboratories- approved surge protection and may be asked to provide Your surge protector for examination. Deductible There is no deductible. Items Not Covered This Service Agreement does not provide protection against normal wear and tear, theft, loss, negligence, viruses, reckless, abusive, willful, or intentional misconduct associated with the handling and use of the Covered Product, cosmetic damage and/or other damage that does not affect its functionality, or damage caused during shipment between You and Our service providers. If protective features such as covers, carrying cases or pouches, etc., were provided or made available for use with the Covered Product, it is expected that You will continually use such product accessories for protection against damage. Abuse is defined as Your intentional non-utilization of protective items during product use or Your treatment of the Covered Product in a harmful, injurious manner that may result in its damage. This Service Agreement does NOT cover damage from this type of treatment or from the following: Maintenance, repair, or replacement necessitated by loss or damage resulting from any cause other than normal use and operation of the Covered Product in accordance with the manufacturer’s specifications and the owner’s manual, including, but not limited to, theft or loss, exposure to weather conditions, failure properly to clean, maintain, or lubricate the Covered Product, operator negligence, misuse, abuse, improper electrical/power supply, unauthorized repairs, improper equipment modifications, attachments or installation or assembly, vandalism, animal or insect infestation, rust, dust, corrosion, defective batteries, battery leakage, or acts of nature or any other peril originating from outside the Covered Product; Cosmetic damage to case or cabinetry or other non-operating parts or components which does not affect the functionality of the Covered Product; Screen imperfections, including “burn-in”. Damaged or defective LCD screens when the failure is caused by abuse or is otherwise excluded herein; Accessories such as power adaptors and/or consumer replaceable or consumable items such as, but not limited to, batteries, bulbs, toner, ribbons, ink cartridges, drums, belts, printer heads, etc.; Covered Product(s) with removed or altered serial numbers; Damage or equipment failure which is covered by manufacturer’s warranty, manufacturer’s recall, or factory bulletins (regardless of whether or not the manufacturer is doing business as an ongoing enterprise); Damage to computer hardware, software, and data caused by, including, but not limited to, viruses, application programs, network programs, upgrades, formatting of any kind, databases, files, drivers, source code, object code or proprietary data, or any support, configuration, installation, or reinstallation of any software or data; or Charges related to transportation damage, customer education, cleaning, preventive maintenance, “no problem found” diagnosis, non-failure problems, including, but not limited to, items not covered such as noises, squeaks, etc., and intermittent issues which are not considered product failures. Damage from pre-existing conditions. What to Do if a Covered Product Requires Service Within 60 days of the operational failure of the Covered Product, You must take the Covered Product to any SM location or phone our Service HQ at (855) 474-7717. If you are unable to take the Covered Product to a SM location, you may ship the Covered Product to Us and the repaired or replaced Covered Product will be shipped back to You. Authorization is required prior to shipping the Covered Product to Us. You must pay shipping to Us; however, We will pay return shipping in order to return the repaired or replaced item to You. Purchaser Records You must have in Your possession a copy of Your original Receipt in order to present a claim to SM. Limit of Liability In the event We make payments for repairs which in the aggregate are equal to the Purchase Price, less taxes, or if We replace the Covered Product with a new, rebuilt, or refurbished product of equal or similar features and functionality, We will have no further obligations under this Service Agreement. WE SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING, BUT NOT LIMITED TO, PROPERTY DAMAGE, LOST TIME, LOSS OF PROFITS, OR LOST DATA RESULTING FROM THE FAILURE OF ANY PRODUCT OR EQUIPMENT OR FROM DELAYS IN SERVICE OR THE INABILITY TO RENDER SERVICE. Transfer of Service Agreement This Service Agreement may be transferred to any person in the United States. However, the ability to return or cancel this Agreement for a refund of the Purchase Price is nontransferable. No Lemon Policy If, within any twelve (12) month period, Your Covered Product has three (3) service repairs (non-ADH) completed by SM for the same problem, which repairs are covered by this Service Agreement, and a fourth such repair for the same problem occurs, as determined by Us, the Covered Product will be replaced with a comparable product. The cost of the replacement will not exceed the Covered Product’s Purchase Price and may be less due to technological advances. The Covered Product and Receipts must be returned to Us along with authorized service receipts from the three (3) prior repair incidents to qualify. Preventive maintenance, checks, cleanings, diagnosis, customer education, accessory repairs or replacements, and computer software related problems are not considered repairs for the purposes of the No Lemon Policy. Upon replacement of a Covered Product, We will have no further obligation to repair or replace the replacement Product, and You will not be entitled to make any claims under this Service Agreement for its repair or replacement. Cancellation You may cancel this Service Agreement for any reason at any time. If You cancel this Service Agreement within thirty (30) days from the date of purchase and no claims have been made, You will receive a full refund of the Purchase Price. If a claim has been made during this time period or after thirty (30) days, you may cancel this Service Agreement and You will receive a pro rata refund, less any claims paid and a $20.00 administrative fee where allowed by law. We may cancel this Service Agreement at Our option on the basis of nonpayment, fraud, misrepresentation, unauthorized repair, or unauthorized replacement. We reserve the right to inspect the Covered Product from time to time. If We cancel Your Service Agreement, You will receive a pro rata refund less any claims paid, where allowed by law. If this Service Agreement was inadvertently sold to You on a product which was not intended to be covered by this Service Agreement, We will cancel this Service Agreement and return the full Purchase Price of the Service Agreement to You. If We cancel this Agreement, written notice, including the effective date and the reason for cancellation, will be mailed to You at least 15 days prior to the effective date of termination. No notice will be provided if cancellation is for nonpayment, material misrepresentation, or a substantial breach of duties by You relating to use of the Covered Product. Renewal At our discretion, we may offer you a renewal of this Service Agreement. If renewed, the renewal term and price may vary based on the age, condition of the covered product, and current service cost at the time of renewal. It is our discretion to determine the type of renewal benefits for which Your Covered Product is eligible. If we elect to offer to renew this Service Agreement, we will send you a Renewal Offer at that time. Entire Contract This Service Agreement sets forth the entire agreement between the parties with respect to the subject matter hereof, and no representation, promise or condition not contained herein shall modify these terms. State Variations The following state variations shall control if inconsistent with any other terms and conditions: State Specific Provisions Alabama: Obligations of the provider under this service agreement are backed by the full faith and credit of the provider. If You cancel this service agreement within 30 days and no claim has been made, a refund that is not paid or credited within forty-five (45) days will have added to it a ten percent (10%) penalty for every thirty (30) days the refund is not paid. If You cancel this service agreement after thirty (30) days or after claim has been made, We will send to You a prorated refund of the purchase price of the service agreement less an administrative fee of twenty-five dollars ($25). If We cancel this service agreement for reasons other than nonpayment, a material misrepresentation made by You, or a substantial breach of duties by You relating to use of the Covered Product, We will mail a written notice to Your last known address in Our records at least five (5) days prior to cancellation, stating the effective date of and reason for the cancellation. Any refund due to You will be credited to any outstanding balance of Your account and the excess, if any, will be refunded to You. Arkansas: Obligations of the provider under this service agreement are backed only by the full faith and credit of the provider and are not guaranteed under a service agreement reimbursement insurance policy. If You cancel this service agreement within 30 days and no claim has been made, a refund that is not paid or credited within forty-five (45) days will have added to it a ten percent (10%) penalty for every thirty (30) days the refund is not paid. If We cancel this service agreement for any reason other than nonpayment, We will refund to You a prorated refund of the Purchase Price of this service agreement based on days, less any claims paid. Colorado: Obligations of the provider under this service agreement are backed by the full faith and credit of the provider. If You cancel this service agreement within 30 days and no claim has been made, a refund that is not paid or credited within forty-five (45) days will have added to it a ten percent (10%) penalty for every thirty (30) days the refund is not paid. If You cancel the service agreement after thirty (30) days or after a claim has been made, We will refund to You one hundred percent of the unearned pro rata provider fee, less a ten percent (10%) administrative fee and any claims made. If We cancel this service agreement for any reason other than nonpayment, fraud or material misrepresentation by You, or a substantial breach of duty by You relating to use of the Covered Product, We will mail a written notice to Your last known address in Our records stating the effective date and reason for the cancellation at least five (5) days prior to the date of cancellation. If We cancel this service agreement for a reason other than nonpayment of the provider fee, We will refund to the You one hundred percent of the unearned pro rata provider fee, less any claims paid. Connecticut: In the event of an unresolved dispute with Us, You may contact The State of Connecticut, Insurance Department, PO Box 816, Hartford, CT 06142-0816, Attn: Consumer Affairs. The written complaint must contain a description of the dispute, the purchase price of the Covered Product, the cost of repair of the product, and a copy of the service agreement. You may cancel this Plan if You return the Product or the Product is lost, sold, stolen, or destroyed. Florida: The rate charged for this service agreement is not subject to regulation by the Florida Office of Insurance Regulation. If You cancel this service agreement, Your refund will be based upon ninety percent (90%) of unearned pro rate purchase price less any claims paid or the cost of repairs made. If We cancel the service agreement, the refund is based upon one hundred percent (100%) of the unearned pro rata purchase price. Refunds may be made by cash, check, store credit, gift card, or other similar means; however, upon Your request the refund will be remitted by check. Georgia: This is not a contract of insurance. If You cancel this service agreement after 30 days from purchase or if after a claim has been made, We will refund to You one hundred percent (100%) of the pro-rata unearned purchase price, less a cancellation fee of ten percent (10%) of the pro-rata refund amount. This service agreement may not be canceled by Us except for fraud, material misrepresentation, or failure to pay consideration due therefore. Unless cancelling for Your failure to pay consideration for this service agreement or if this service agreement has been in effect for less than 60 days, written notice of the cancellation stating the reason for and effective date of the cancellation will be mailed to Your last known address in Our records at least thirty (30) days prior to the effective date of cancellation. If cancelling for Your failure to pay consideration for this service agreement or if this service agreement has been in effect for less than 60 days, written notice of the cancellation stating the reason for and effective date of the cancellation will be mailed to Your last known address in Our records at least ten (10) days prior to the effective date of cancellation. If We cancel this service agreement We will refund to You one hundred percent (100%) of the pro-rata unearned purchase price. If a refund is owed due to Our cancellation of this service agreement and not paid as required, such refund is subject to a penalty equal to 25% of the refund owed and interest of 18% per year until paid; however, such penalty shall not exceed 50% of the amount of the refund. Our obligations are insured by a surety bond issued by Travelers Casualty and Surety Company of America , One Tower Square, Harford, CT 06183. If a claim or refund is not paid within 60 days after a proof of loss has been filed, you may file a direct claim against the surety. Illinois: You may cancel this service agreement for any reason at any time. If You cancel within thirty (30) days of purchase of this service agreement, and We have not paid a claim, You will receive a full refund, less a cancellation fee of the lesser of fifty dollars ($50.00) or ten percent (10%) of the service agreement price. If You cancel after thirty (30) days or any time after we pay a claim, You will receive a pro-rata refund of the service agreement price based on the days remaining, less any claims that have been paid and a cancellation fee of the lesser of fifty dollars ($50.00) or ten percent (10%) of the service agreement price. Indiana: Obligations of the provider under this service agreement are backed by Simply Mac Inc., 155 N. 400 W. #300, Salt Lake Ctiy, UT 84103, 801-308-1400. If You do not receive authorization or denial of a repair request with sixty (60) days of such request, You may claim for such repair directly against Simply Mac. Proof of payment to Us for the service agreement constitutes proof of payment to Simply Mac Inc.. Kentucky: Obligations of the provider under this service agreement are backed by the full faith and credit of the provider. Louisiana: Obligations of the provider under this service agreement are backed by the full faith and credit of the provider. If You cancel this service agreement within 30 days and no claim has been made, a refund that is not paid or credited within forty-five (45) days after Your cancellation request to Us will have added to it a ten percent (10%) penalty for every thirty (30) days the refund is not paid. Massachusetts: Obligations of the provider under this service agreement are backed by the full faith and credit of the provider. If You cancel this service agreement within 30 days and no claim has been made, a refund that is not paid or credited within forty-five (45) days will have added to it a ten percent (10%) penalty for every thirty (30) days the refund is not paid. If We cancel this service agreement for reasons other than nonpayment, material misrepresentation or substantial breach of duties by You relating to use of the Covered Product, We will mail a written notice to Your last known address in Our records at least five (5) days prior to cancellation, stating the effective date of and reason for the cancellation. Minnesota: Obligations of the provider under this service agreement are backed by the full faith and credit of the provider. If You cancel this service agreement within 30 days and no claim has been made, a refund that is not paid or credited within forty-five (45) days will have added to it a ten percent (10%) penalty for every thirty (30) days the refund is not paid. If We cancel this service agreement for nonpayment, material misrepresentation by You, or a substantial breach of duties by the You relating to use of the covered product, notice of cancellation will be given five (5) days prior to the effective date of cancellation. Missouri: Obligations of the provider under this service agreement are backed only by the full faith and credit of the provider and are not guaranteed under a reimbursement insurance policy. If You cancel this service agreement within 30 days and no claim has been made, a refund that is not paid or credited within forty-five (45) days will have added to it a ten percent (10%) penalty for every thirty (30) days the refund is not paid. Montana: Obligations of the provider under this service agreement are backed by the full faith and credit of the provider. If You cancel this service agreement within 30 days and no claim has been made, a refund that is not paid or credited within forty-five (45) days will have added to it a ten percent (10%) penalty for every thirty (30) days the refund is not paid. If We cancel this service agreement for any reason other than nonpayment, material misrepresentation, or Your substantial breach of duties by You relating to use of the Covered Product We will mail You written notice of the cancellation, stating the effective date of and reason for the cancellation, to Your last known address in Our records five days prior to the effective date of the cancellation. North Carolina: The purchase of this service agreement is not required either to purchase or to obtain financing for a home appliance. We may only cancel this agreement for nonpayment or for Your direct violation of the terms and conditions of this service agreement. Upon cancellation you will receive a pro rata refund, less any claims paid and an administrative fee of ten percent (10%) of the amount of the pro rata refund. Texas: Obligations of the provider under this service agreement are backed by the full faith and credit of the provider. You may cancel this service agreement at any time. If You cancel within thirty (30) days after purchase, We will refund to You, or credit to Your account, the full purchase price of this service agreement, less any claims paid. If You cancel this service agreement after thirty (30) days, We will refund to You, or credit to Your account, the prorated purchase price of this service agreement reflecting the remaining term of this service agreement, less any claims paid and a fifty dollar ($50.00) cancellation fee. A refund of a service agreement provider fee that is not paid or credited within forty-five (45) days will have added to it a ten percent (10%) penalty for every thirty (30) days the refund is not paid. If We cancel this service agreement for reasons other than nonpayment, a material misrepresentation made by You to us or because of a substantial breach of duties by You relating to the product or its use, We will mail a written notice to You at least ten (10) days prior to cancellation. The right of cancellation applies on to You, the original service agreement holder, and is not transferrable. We may cancel this service agreement for any reason at any time. If We cancel this service agreement for any reason other than nonpayment by you of the consideration for this service agreement, fraud or material misrepresentation by You, or a substantial breach of duty by You relating to the Covered Product, We will mail a written notice to Your last known address in Our records stating the effective date and reason for the cancellation at least five (5) days prior to the effective date of cancellation. If We cancel this service agreement, We will refund to You a prorated refund of the purchase price of this service agreement reflecting the remaining term of the service agreement, less any claims paid. If You purchased this Service agreement in Texas, unresolved complaints concerning a provider or questions concerning the registration of a service Plan provider may be addressed to the Texas Department of Licensing and Regulation, P.O. Box 12157, Austin, Texas 78711, (512) 463-6599 or (800) 803-9202. Washington: Obligations of the service agreement provider under this service agreement are backed by the full faith and credit of the service agreement provider. If You cancel this service agreement within 30 days and no claim has been made, a refund that is not paid or credited within thirty (30) days will have added to it a ten percent (10%) penalty for every thirty (30) days the refund is not paid. If We cancel this agreement for any reason, We will mail to Your last known address in Our records a written notice stating the effective date and reason for the cancellation at least twenty-one (21) days prior to the effective date of the cancellation. Wyoming: Obligations of the provider under this service agreement are backed by the full faith and credit of the provider. If You cancel this service agreement within 30 days and no claim has been made, a refund that is not paid or credited within forty-five (45) days will have added to it a ten percent (10%) penalty for every thirty (30) days the refund is not paid. If We cancel this service agreement for reasons other than nonpayment, material misrepresentation, or substantial breach of duties by You relating to use of the Covered Product, We will mail a written notice stating the effective date and the reason for cancellation to Your last known address in Our records at least ten (10) days prior to cancellation. The parties agree to the terms and conditions set forth herein.
Simply Care
Congratulations on purchasing this Service Agreement. Provider/Obligor Simply Mac, Inc. 155 N. 400 W. #300 Salt Lake City, Utah 84103 801.308.1400 Definitions “We,” “Us,” “SM,” and “Our” shall mean the provider/obligor, Simply Mac, Inc., as indicated above. Congratulations on purchasing this Service Agreement. “You” and “Your” shall mean the purchaser of this Service Agreement as indicated by the Receipt. “Purchase Price” shall mean the Purchase Price of this Service Agreement printed on the purchase Receipt provided to You at the time of Your purchase of this Service Agreement from SM. Term The term of this Service Agreement shall commence on the date of purchase of the Covered Product and end one or two year(s) from that date depending on which coverage term You selected as indicated on Your Receipt. Items Covered This is not an insurance policy. This Service Agreement covers against mechanical or electrical failure due to a defect in materials and workmanship under normal use of the Covered Product for the Term of this Service Agreement, if the failure of the Covered Product is not covered under any other warranty, insurance policy, or service contract. In the event that a mechanical or electrical failure occurs in Covered Product and a valid claim is received within the Term of this Service Agreement, at its option and to the extent permitted by law, SM will either (1) repair the hardware defect at no charge, using new or refurbished replacement parts or non-original manufacturer replacement parts, or (2) exchange the Covered Product with a product that has been manufactured from new or serviceable used parts and is at least functionally equivalent to the Covered Product. When a Covered Product or part is exchanged, any replacement item becomes Your property and the replaced item becomes SM’s property. This Service Agreement also protects against the operational failure of a Covered Product resulting from a power surge while properly connected to an Underwriter Laboratories-approved surge protector. You must use an Underwriter Laboratories-approved surge protection and may be asked to provide Your surge protector for examination. Deductible There is no deductible. Items Not Covered This Service Agreement does not provide protection against normal wear and tear; theft; loss; negligence; viruses; reckless, abusive, willful, or intentional misconduct associated with the handling and use of the Covered Product; cosmetic damage and/or other damage that does not affect its functionality; or damage caused during shipment between You and Our service providers. If protective features such as covers, carrying cases, pouches, etc. were provided or made available for use with the Covered Product, it is expected that You will continually use such product accessories for protection against damage. Abuse is defined as Your intentional non-utilization of protective items during use of the Covered Product or Your treatment of the Covered Product in a harmful injurious manner that may result in its damage. This Service Agreement does NOT cover damage from this type of treatment or from the following: Maintenance, repair, or replacement necessitated by loss or damage resulting from any cause other than normal use and operation of the Covered Product in accordance with the manufacturer’s specifications and the owner’s manual, including, but not limited to, use with non-Apple product, theft or loss, exposure to weather conditions, failure properly to clean, maintain, or lubricate the Covered Product, operator negligence, misuse, abuse, improper electrical/power supply, unauthorized repairs, improper equipment modifications, attachments or installation or assembly, vandalism, animal or insect infestation, rust, dust, corrosion, defective batteries, battery leakage, or acts of nature or any other peril originating from outside the Covered Product; Cosmetic damage to case or cabinetry or other non-operating parts or components which does not affect the functionality of the Covered Product; Screen imperfections, including “burn-in”. Damaged or defective LCD screens when the failure is caused by abuse or is otherwise excluded herein; Accessories such as power adaptors and/or consumer replaceable or consumable items such as, but not limited to, batteries, bulbs, toner, ribbons, ink cartridges, drums, belts, printer heads, etc.; Covered Product(s) with removed or altered serial numbers; Damage or equipment failure which is covered by manufacturer’s warranty, manufacturer’s recall, or factory bulletins (regardless of whether or not the manufacturer is doing business as an ongoing enterprise); Damage to computer hardware, software, and data caused by, including, but not limited to, viruses, application programs, network programs, upgrades, formatting of any kind, databases, files, drivers, source code, object code or proprietary data, or any support, configuration, installation, or reinstallation of any software or data; Damage from pre-existing conditions; or Charges related to transportation damage, customer education, cleaning, preventive maintenance, “no problem found” diagnosis, non-failure problems, including, but not limited to, items not covered such as noises, squeaks, etc., and intermittent issues which are not considered product failures. What to Do if a Covered Product Requires Service Within 60 days of the operational failure of the Covered Product, You must take the Covered Product to any SM location or phone our Service HQ at (855) 474-7717. If you are unable to take the Covered Product to a SM location, you may ship the Covered Product to Us and the repaired or replaced Covered Product will be shipped back to You. Authorization is required prior to shipping the Covered Product to Us. You must pay shipping to Us; however, We will pay return shipping in order to return the repaired or replaced item to You. Purchaser Records You must have in Your possession a copy of Your original Receipt in order to present a claim to SM. Limit of Liability In the event We make payment for repairs to the Covered Product which in the aggregate are equal to the Purchase Price, less taxes, or if We replace the Covered Product with a new, rebuilt, or refurbished product of equal or similar features and functionality, We will have no further obligations under this Service Agreement. WE SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING, BUT NOT LIMITED TO, PROPERTY DAMAGE, LOST TIME, LOSS OF PROFITS, OR LOST DATE RESULTING FOM THE FAILURE OF ANY PRODUCT OR EQUIPMENT OR FROM DELAYS IN SERVICE OR THE INABILITY TO RENDER SERVICE. Transfer of Service Agreement This Service Agreement may be transferred to any person in the United States, however, the ability to return or cancel this Service Agreement for a refund of the Purchase Price is nontransferable. No Lemon Policy If, within any twelve (12) month period, Your Covered Product has three (3) service repairs completed by SM for the same problem, which repairs are covered by this Service Agreement, and a fourth such repair for the same problem occurs, as determined by Us, the Covered Product will be replaced with a comparable product. The cost of the replacement will not exceed the Covered Product’s Purchase Price and may be less due to technological advances. The Covered Product and Receipts must be returned to Us along with authorized service receipts from the three (3) prior repair incidents to qualify. Preventive maintenance, checks, cleanings, diagnosis, customer education, accessory repairs or replacements, and computer software related problems are not considered repairs for the purposes of the No Lemon Policy. Upon replacement of the Covered Product, We will have no further obligation to repair or replace the replacement Product, and You will not be entitled to make any claims under this Service Agreement for its repair or replacement. Cancellation You may cancel this Service Agreement for any reason at any time. If You cancel this Service Agreement within thirty (30) days from the date of purchase and no claims have been made, You will receive a full refund of the Purchase Price. If a claim has been made or after thirty (30) days, you may cancel this Service Agreement and You will receive a pro rata refund, less any claims paid and a $20.00 administrative fee where allowed by law. We may cancel this Service Agreement at Our option on the basis of nonpayment, fraud, misrepresentation, unauthorized repair, or unauthorized replacement. We reserve the right to inspect the Covered Product from time to time. If We cancel Your Service Agreement, You will receive a pro rata refund less any claims paid, where allowed by law. If this Service Agreement was inadvertently sold to You on a product which was not intended to be covered by this Service Agreement, We will cancel this Service Agreement and return the full Purchase Price of the Service Agreement to You. If We cancel this Service Agreement, written notice, including the effective date of and the reason for cancellation, will be mailed to You at least 15 days prior to the effective day of cancellation. No notice will be provided if cancellation is for nonpayment, material misrepresentation, or a substantial breach of duties by You relating to use of the Covered Product. Renewal At our discretion, we may offer you a renewal of this Service Agreement. If renewed, the renewal term and price may vary based on the age, condition of the covered product, and current service cost at the time of renewal. It is our discretion to determine the type of renewal benefits for which Your Covered Product is eligible. If we elect to offer to renew this Service Agreement, we will send you a Renewal Offer at that time. Entire Contract This Service Agreement sets forth the entire agreement between the parties with respect to the subject matter hereof, and no representation, promise, or condition not contained herein shall modify these terms. State Variations The following state variations shall control if inconsistent with any other terms and conditions: State Specific Provisions Alabama: Obligations of the provider under this service agreement are backed by the full faith and credit of the provider. If You cancel this service agreement within 30 days and no claim has been made, a refund that is not paid or credited within forty-five (45) days will have added to it a ten percent (10%) penalty for every thirty (30) days the refund is not paid. If You cancel this service agreement after thirty (30) days or after claim has been made, We will send to You a prorated refund of the purchase price of the service agreement less an administrative fee of twenty-five dollars ($25). If We cancel this service agreement for reasons other than nonpayment, a material misrepresentation made by You, or a substantial breach of duties by You relating to use of the Covered Product, We will mail a written notice to Your last known address in Our records at least five (5) days prior to cancellation, stating the effective date of and reason for the cancellation. Any refund due to You will be credited to any outstanding balance of Your account and the excess, if any, will be refunded to You. Arkansas: Obligations of the provider under this service agreement are backed only by the full faith and credit of the provider and are not guaranteed under a service agreement reimbursement insurance policy. If You cancel this service agreement within 30 days and no claim has been made, a refund that is not paid or credited within forty-five (45) days will have added to it a ten percent (10%) penalty for every thirty (30) days the refund is not paid. If We cancel this service agreement for any reason other than nonpayment, We will refund to You a prorated refund of the Purchase Price of this service agreement based on days, less any claims paid. Colorado: Obligations of the provider under this service agreement are backed by the full faith and credit of the provider. If You cancel this service agreement within 30 days and no claim has been made, a refund that is not paid or credited within forty-five (45) days will have added to it a ten percent (10%) penalty for every thirty (30) days the refund is not paid. If You cancel the service agreement after thirty (30) days or after a claim has been made, We will refund to You one hundred percent of the unearned pro rata provider fee, less a ten percent (10%) administrative fee and any claims made. If We cancel this service agreement for any reason other than nonpayment, fraud or material misrepresentation by You, or a substantial breach of duty by You relating to use of the Covered Product, We will mail a written notice to Your last known address in Our records stating the effective date and reason for the cancellation at least five (5) days prior to the date of cancellation. If We cancel this service agreement for a reason other than nonpayment of the provider fee, We will refund to the You one hundred percent of the unearned pro rata provider fee, less any claims paid. Connecticut: In the event of an unresolved dispute with Us, You may contact The State of Connecticut, Insurance Department, PO Box 816, Hartford, CT 06142-0816, Attn: Consumer Affairs. The written complaint must contain a description of the dispute, the purchase price of the Covered Product, the cost of repair of the product, and a copy of the service agreement. You may cancel this Plan if You return the Product or the Product is lost, sold, stolen, or destroyed. Florida: The rate charged for this service agreement is not subject to regulation by the Florida Office of Insurance Regulation. If You cancel this service agreement, Your refund will be based upon ninety percent (90%) of unearned pro rate purchase price less any claims paid or the cost of repairs made. If We cancel the service agreement, the refund is based upon one hundred percent (100%) of the unearned pro rata purchase price. Refunds may be made by cash, check, store credit, gift card, or other similar means; however, upon Your request the refund will be remitted by check. Georgia: This is not a contract of insurance. If You cancel this service agreement after 30 days from purchase or if after a claim has been made, We will refund to You one hundred percent (100%) of the pro-rata unearned purchase price, less a cancellation fee of ten percent (10%) of the pro-rata refund amount. This service agreement may not be canceled by Us except for fraud, material misrepresentation, or failure to pay consideration due therefore. Unless cancelling for Your failure to pay consideration for this service agreement or if this service agreement has been in effect for less than 60 days, written notice of the cancellation stating the reason for and effective date of the cancellation will be mailed to Your last known address in Our records at least thirty (30) days prior to the effective date of cancellation. If cancelling for Your failure to pay consideration for this service agreement or if this service agreement has been in effect for less than 60 days, written notice of the cancellation stating the reason for and effective date of the cancellation will be mailed to Your last known address in Our records at least ten (10) days prior to the effective date of cancellation. If We cancel this service agreement We will refund to You one hundred percent (100%) of the pro-rata unearned purchase price. If a refund is owed due to Our cancellation of this service agreement and not paid as required, such refund is subject to a penalty equal to 25% of the refund owed and interest of 18% per year until paid; however, such penalty shall not exceed 50% of the amount of the refund. Our obligations are insured by a surety bond issued by Travelers Casualty and Surety Company of America , One Tower Square, Harford, CT 06183. If a claim or refund is not paid within 60 days after a proof of loss has been filed, you may file a direct claim against the surety. Illinois: You may cancel this service agreement for any reason at any time. If You cancel within thirty (30) days of purchase of this service agreement, and We have not paid a claim, You will receive a full refund, less a cancellation fee of the lesser of fifty dollars ($50.00) or ten percent (10%) of the service agreement price. If You cancel after thirty (30) days or any time after we pay a claim, You will receive a pro-rata refund of the service agreement price based on the days remaining, less any claims that have been paid and a cancellation fee of the lesser of fifty dollars ($50.00) or ten percent (10%) of the service agreement price. Indiana: Obligations of the provider under this service agreement are backed by Simply Mac Inc., 155 N. 400 W. #300, Salt Lake Ctiy, UT 84103, 801-308-1400. If You do not receive authorization or denial of a repair request with sixty (60) days of such request, You may claim for such repair directly against Simply Mac. Proof of payment to Us for the service agreement constitutes proof of payment to Simply Mac Inc.. Kentucky: Obligations of the provider under this service agreement are backed by the full faith and credit of the provider. Louisiana: Obligations of the provider under this service agreement are backed by the full faith and credit of the provider. If You cancel this service agreement within 30 days and no claim has been made, a refund that is not paid or credited within forty-five (45) days after Your cancellation request to Us will have added to it a ten percent (10%) penalty for every thirty (30) days the refund is not paid. Massachusetts: Obligations of the provider under this service agreement are backed by the full faith and credit of the provider. If You cancel this service agreement within 30 days and no claim has been made, a refund that is not paid or credited within forty-five (45) days will have added to it a ten percent (10%) penalty for every thirty (30) days the refund is not paid. If We cancel this service agreement for reasons other than nonpayment, material misrepresentation or substantial breach of duties by You relating to use of the Covered Product, We will mail a written notice to Your last known address in Our records at least five (5) days prior to cancellation, stating the effective date of and reason for the cancellation. Minnesota: Obligations of the provider under this service agreement are backed by the full faith and credit of the provider. If You cancel this service agreement within 30 days and no claim has been made, a refund that is not paid or credited within forty-five (45) days will have added to it a ten percent (10%) penalty for every thirty (30) days the refund is not paid. If We cancel this service agreement for nonpayment, material misrepresentation by You, or a substantial breach of duties by the You relating to use of the covered product, notice of cancellation will be given five (5) days prior to the effective date of cancellation. Missouri: Obligations of the provider under this service agreement are backed only by the full faith and credit of the provider and are not guaranteed under a reimbursement insurance policy. If You cancel this service agreement within 30 days and no claim has been made, a refund that is not paid or credited within forty-five (45) days will have added to it a ten percent (10%) penalty for every thirty (30) days the refund is not paid. Montana: Obligations of the provider under this service agreement are backed by the full faith and credit of the provider. If You cancel this service agreement within 30 days and no claim has been made, a refund that is not paid or credited within forty-five (45) days will have added to it a ten percent (10%) penalty for every thirty (30) days the refund is not paid. If We cancel this service agreement for any reason other than nonpayment, material misrepresentation, or Your substantial breach of duties by You relating to use of the Covered Product We will mail You written notice of the cancellation, stating the effective date of and reason for the cancellation, to Your last known address in Our records five days prior to the effective date of the cancellation. North Carolina: The purchase of this service agreement is not required either to purchase or to obtain financing for a home appliance. We may only cancel this agreement for nonpayment or for Your direct violation of the terms and conditions of this service agreement. Upon cancellation you will receive a pro rata refund, less any claims paid and an administrative fee of ten percent (10%) of the amount of the pro rata refund. Texas: Obligations of the provider under this service agreement are backed by the full faith and credit of the provider. You may cancel this service agreement at any time. If You cancel within thirty (30) days after purchase, We will refund to You, or credit to Your account, the full purchase price of this service agreement, less any claims paid. If You cancel this service agreement after thirty (30) days, We will refund to You, or credit to Your account, the prorated purchase price of this service agreement reflecting the remaining term of this service agreement, less any claims paid and a fifty dollar ($50.00) cancellation fee. A refund of a service agreement provider fee that is not paid or credited within forty-five (45) days will have added to it a ten percent (10%) penalty for every thirty (30) days the refund is not paid. If We cancel this service agreement for reasons other than nonpayment, a material misrepresentation made by You to us or because of a substantial breach of duties by You relating to the product or its use, We will mail a written notice to You at least ten (10) days prior to cancellation. The right of cancellation applies on to You, the original service agreement holder, and is not transferrable. We may cancel this service agreement for any reason at any time. If We cancel this service agreement for any reason other than nonpayment by you of the consideration for this service agreement, fraud or material misrepresentation by You, or a substantial breach of duty by You relating to the Covered Product, We will mail a written notice to Your last known address in Our records stating the effective date and reason for the cancellation at least five (5) days prior to the effective date of cancellation. If We cancel this service agreement, We will refund to You a prorated refund of the purchase price of this service agreement reflecting the remaining term of the service agreement, less any claims paid. If You purchased this Service agreement in Texas, unresolved complaints concerning a provider or questions concerning the registration of a service Plan provider may be addressed to the Texas Department of Licensing and Regulation, P.O. Box 12157, Austin, Texas 78711, (512) 463-6599 or (800) 803-9202. Washington: Obligations of the service agreement provider under this service agreement are backed by the full faith and credit of the service agreement provider. If You cancel this service agreement within 30 days and no claim has been made, a refund that is not paid or credited within thirty (30) days will have added to it a ten percent (10%) penalty for every thirty (30) days the refund is not paid. If We cancel this agreement for any reason, We will mail to Your last known address in Our records a written notice stating the effective date and reason for the cancellation at least twenty-one (21) days prior to the effective date of the cancellation. Wyoming: Obligations of the provider under this service agreement are backed by the full faith and credit of the provider. If You cancel this service agreement within 30 days and no claim has been made, a refund that is not paid or credited within forty-five (45) days will have added to it a ten percent (10%) penalty for every thirty (30) days the refund is not paid. If We cancel this service agreement for reasons other than nonpayment, material misrepresentation, or substantial breach of duties by You relating to use of the Covered Product, We will mail a written notice stating the effective date and the reason for cancellation to Your last known address in Our records at least ten (10) days prior to cancellation. The parties agree to the terms and conditions set forth herein.
Simple Answers
Simple Answers classes expire 6 months from date of purchase. Memberships are held in one customer’s name and are non-transferrable. One guest may sit in on each class, but the membership-holder must be present. 24-hours notice must be given before cancellation. If 24-hours notice is not given, a make-up class will not be provided. Simple Answers members may only attend one class per calendar week, and may only have one class scheduled at a time. Simply Mac reserves the right to reschedule any class without notice. Simply Mac also reserves the right to cancel any membership for any reason, and a refund may not be issued. Data transfers require the source computer to power on and function normally. Additional charges will apply if source computer does not power on.
Service & Repair
Simply Mac guarantees all labor and parts for a period of 90 days from the date of completion of the repair. Simply Mac will not be liable for any damage caused by fire, theft, accident, or any other cause, which is beyond its control. Simply Mac nor it employees will be held responsible for any cables, accessories that are not related to the repair Data loss can occur at any time during repair, or data transfer. Therefore, Simply Mac recommends that customers back up data prior to checking a computer in for any service or repair. Simply Mac and its employees make no guarantees as to the integrity or recoverability of any data. Simply Mac makes no warranty as to the success of any recovery or backup attempt thereof or whether any of the data, programs, or other information on the disk can or will be recovered, either in whole or in part, nor whether such data, programs, or information may be usable after the recovery or backup process.
Contest Rules
By entering any contest, you agree that Simply Mac may use your name, likeness, and/or website for promotional purposes without further payment. Employees of Simply Mac, its respective parent, subsidiaries, affiliated companies, and agents, and foregoing employees household or immediate family members (defined as parent, spouse, child, sibling, or grandparent) are NOT eligible to enter contests. All prizes will be awarded, and no minimum number of entries is required. Contestants must be at least 18 years of age and legal citizens of the United States or must be able to provide legal status of residency. Simply Mac is not responsible for damages or expenses the winners might incur as a result of this contest or the receipt of a prize, and winners are responsible for income taxes based on the value of the prize received. All contests are limited to residents of Utah, Wyoming, and Idaho unless otherwise indicated. Simply Mac reserves the right to change the rules for any contest as necessary, and may disqualify any entrant for any reason with or without notice. Any plagiarizing, malicious or harmful behavior, profane or offensive language directed towards other contestants or Simply Mac and its entities, will result in immediate disqualification from any current contest or giveaway and may result in a permanent ban on any future Simply mac events, contests, or giveaways. Such actions may also lead to further investigation by proper authorities. No purchase necessary; void where prohibited by law.