Privacy Policy

Simply Mac takes your privacy very seriously. Our privacy commitments are fundamental to the way we do business every day. This applies to the information you voluntarily provide to us and applies to everyone who has a relationship with Simply Mac– including customers, vendors, job applicants, employees, and web site visitors.

WHAT INFORMATION WE COLLECT

As part of our business, we obtain certain personal information from you in order to provide a product or service to you, or consider you for employment. This information may include that which we receive from you on credit applications, job applications, insurance or other applications, and background check or drug test consent forms. The information collected may include, but is not limited to, financial information, social security numbers, driver’s licenses, addresses, and medical information.

Do Not Track: Do Not Track (DNT) is a privacy preference that users can set in their web browsers, allowing users to opt out of tracking by websites and online services. At the present time, the World Wide Web Consortium (W3C) has not yet established universal standards for recognizable DNT signals, and, therefore, Simply Mac does not recognize DNT.

WHAT INFORMATION WE DISCLOSE

We will not sell your personal information to anyone, for any purpose. We do not disclose nonpublic personal information to anyone, except as permitted by law and for legitimate business purposes. The limited circumstances under which we are permitted by law to disclose personal information include: information necessary to service or process a product or service that you requested or authorized; to your legal representative; in response to a subpoena; to comply with federal, state, or local laws; and to protect against fraud. We are also permitted to disclose information to companies that perform services for us and with whom we have a non-disclosure agreement. For instance, we may have service providers with whom we contract certain financial services or that store files.

OUR SECURITY PROCEDURES

To protect your privacy, we collect only relevant information and make every effort to keep personal information safe. All of our employees and contractors are required to respect your privacy. We do not provide access to any employee or contactor who has not agreed to our non-disclosure policy. We maintain physical, electronic, and procedural safeguards that comply with state and federal regulations to guard your personal information.

In-Store Return Policy

Computers, iPads, iPods, Displays and Hard Drives

Any unopened product may be refunded or exchanged within 14 days of the original purchase date. Eligible warranty defects on Apple products may be resolved through our in-store Simple Care department. Opened products may be exchanged within 14 days of the original purchase date for store credit or refunded with a 10% restocking fee; iPhones and cellular Tablets are subject to AT&T’s restocking fee. All opened products must be in “like-new”, working condition with complete packaging. No refunds or exchanges after 14 days of purchase.

Accessories and Peripherals

Exchanges or refunds will be accepted within 14 days of the original purchase date. Products must be in “like-new”, working condition unless product is returned due to a manufacture defect. Eligible warranty defects on Apple products may be resolved through our in-store Simple Care department. After 14 days, products are subject to the manufacturer’s warranty guidelines.

Non-returnable Products

Products not eligible for refund, return or exchange include special-order computers, open DJI Drones, end of life models, open software, on-ear headphones, in-ear earphones, unused Simple Answers memberships, labor, iPhone repairs, iPhone swaps/replacements and gift cards.

Cash Refunds

No in-store cash refunds on purchases over $100. Simply Mac will refund any sale over $100 by check mailed to customer within 7 to 10 business days.

Online Return Policy

General Return Policy

Items purchased on simplymac.com are eligible for return within 14 calendar days from original purchase date. All returns must include original packaging and peripherals that were shipped with the original order. Only items that arrive DOA, damaged in transit, or still unopened are eligible for a full refund within 14 days. After 14 days, products are subject to the manufacturer’s warranty guidelines. Simply Mac reserves the right to test any DOA return and impose a 15% restocking fee if the item arrives in a misrepresented condition. Once the return is processed and product arrives in condition described by customer Simply Mac will process the refund immediately. Any item that arrives damaged due to customer misuse, is missing parts or peripherals, iOS locked, or is in unsellable condition may result in a higher restocking fee. Open box returns are subject to a 15% restocking fee. Items ineligible for return include special order computers, software, headphones, and gift cards.

Non-returnable Products

Products not eligible for refund, return or exchange include special-order computers, Mac Pro, open box Apple Pro Display XDR, open box DJI drones, end of life models, software, on-ear headphones, in-ear earphones, unused Simply Answers memberships, labor, iPhone repairs, iPhone swaps/replacements and gift cards. AppleCare+, once registered on the device, must be refunded through Apple.

Return on the Web

In the unlikely event that your items arrive damaged, are missing components, the item shipped does not match, or if you're within your return policy and want to return your order please fill out the return form for review .

Additional Questions

If you have additional questions, please reach out to us at orders@simplymac.com.

Simple Trade Terms of Service

Terms of Service

Clover Wireless Terms of Use for Participation in Trade-In Trade-Up Program (“Program”)

INTENDED AUDIENCE USE: Clover Wireless, LLC (“Clover Wireless”) is the trade-in vendor for the Authorized Dealer and provides this Trade-in Trade-up Tool (“Tool”) site to you (“Consumer”, “you” or “your”), the “Authorized Dealer”, subject to these Terms of Use. The purpose of this Program is to provide you with the Tool to evaluate the Trade-Up Value (as defined herein) of your used mobile phone. Clover Wireless may update the Terms of Use from time to time without notice to you. You can review the most current version of the Terms of Use at: http://rq.retailrenew.com/terms

This Tool (collectively “the Site”) and all the information, communications, software, scripting, photos, text, video, graphics, music, sounds, images and other materials and services found on the Site (collectively “Content”), is intended for the lawful use of your participation. The Site is owned, controlled and operated in whole or in part by Clover Wireless from its offices within the United States. You acknowledge that Clover Wireless reserves the right in its sole discretion to refuse or terminate access to the Tool by you at any time.

1.1 Eligibility. These Terms of Use are solely between Clover Wireless and you based upon your existing, and continued good standing as a customer with the Authorized Dealer and your compliance with these Terms of Use. By using the Tool or participating in the Program, you acknowledge and agree that neither the Authorized Dealer nor any of its promotional partners shall have any legal, equitable or other liability of any kind to you as it relates to your voluntary participation in this Program.

ACCEPTANCE OF TERMS: You acknowledge you have read, and agree to be bound by these Terms of Use and to comply with all applicable laws and regulations, including without limitation U.S. export and re-export control laws and regulations regarding the transmission of technical data exported from the United States. By your continued use of this website tool, you agree to each of the terms and conditions set forth and/or linked below. You further agree to comply with all local laws, regulations and rules regarding online conduct and acceptable Content. You represent you have the legal authority to accept these Terms of Use on behalf of yourself or any party you represent. If you do not agree to these terms, you should not participate in the Program and you will be prohibited from using the Tool.
SCOPE AND EFFECTIVE DATE OF TERMS AND CONDITIONS: These terms and conditions apply to your use of the Tool, the Site and your participation in the Program offered and maintained by Clover Wireless.
ENTIRE AGREEMENT, SEVERABILITY, and APPLICABLEE LAW AND LIMITATION OF ACTIONS: The Terms of Use constitute the entire agreement between you and Clover Wireless and govern your use of the Tool, superseding any prior agreements (if any) between you and Clover Wireless relating to your use of this Tool. If any provision of these web Tool Terms of Use is held to be invalid by any law, rule, order or regulation of any government or by the final determination of any state or federal court, such invalidity shall not affect the enforceability of any other provision of the Terms of Use. The failure of Clover Wireless to exercise or enforce any right or provision of the Terms of Use shall not constitute a waiver of such right or provision. By accessing the Tool you agree that the statutes and laws of the United States and the State of Washington and Michigan, without regard to conflicts of laws principles, will apply to all matters relating to the use of the Tool, and you agree that any litigation shall be subject to the exclusive jurisdiction of the state or federal courts in Illinois. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the Tool, or the Terms of Use must be filed within one (1) year after such claim or cause of action arose or be forever barred. The Section titles in the Terms of Service are for convenience only and have no legal or contractual effect.
LIMITATION OF LIABILITY: The Program is offered and supported solely by Clover Wireless. Any and all transactions processed on this Site are exclusively the responsibility of Clover Wireless and the user. Neither Clover Wireless , the Authorized Dealer or their OEM partners will be liable for any damages of any kind arising out of or relating to the use or the inability to use this Tool, its content or links, including but not limited to damages caused by or related to errors, omissions, interruptions, defects, delay in operation or transmission, computer virus, line failure, lost profits and all other direct, indirect, special, incidental, exemplary or consequential damages even if Clover Wireless and the Authorized Dealer have been advised of the possibility of such damages. Notwithstanding the foregoing, your exclusive remedy and the total liability of Clover Wireless or the Authorized Dealer to you for all losses, damages, and causes of action, including but not limited to those based on contract, tort, or otherwise, arising out of your use of this Tool, its content or links, shall not exceed the amount you paid to access this Tool.
RESTRICTIONS ON USE OF CONTENT: © Copyright 2013 Clover Wireless All Rights Reserved. The unauthorized copying, displaying or other use of any Content from this site is a violation of the law. You acknowledge having been advised by Clover Wireless that the Content is protected in the U.S. and internationally by a variety of laws, including but not limited to, copyright laws and treaty provisions, trademark laws, patent laws and other proprietary rights laws (collectively, “Rights”). In addition to Clover Wireless’ Rights in individual elements of the Content, Clover Wireless, or its licensors, own a copyright in the selection, coordination and arrangement of the Content. You are hereby granted permission to access the Content from the Site in whole or in part, solely for the purposes of using the Tool and related services found on the Site. This permission terminates automatically if you breach any of the web site Terms of Use. Neither title nor intellectual property rights are transferred to you, but remain with Clover Wireless, who owns full and complete title. You may not resell, decompile, reverse engineer, disassemble, or otherwise convert any software that may be included as part of the Content to a perceivable form. Clover Wireless does not grant you any permission to use the Content other than the permission expressly stated in these Terms of Use. All other use of Content from the Site, including, but not limited to uploading, downloading, modification, publication, transmission, participation in the transfer or sale of, copying, reproduction, republishing, creation of derivative works from, distribution, performance, display, incorporation into another web site, reproducing the Site (whether by linking, framing or any other method), or in any other way exploiting any of the Content, in whole or in part, or downloading and using software repeatedly for uses other than those expressly permitted may not be made without Clover Wireless’s prior express written consent.
ELIGIBILITY TO PARTICIPATE IN PROGRAM:
7.1 Prohibited Conduct. If you choose to participate in this Program, or a promotion or other Clover Wireless sponsored activity (“Web Site Activity”), you agree to comply with any rules or regulations governing such Web Site Activity. Additionally, as a condition of your continued participation in the Web Site Activity, you agree not to: 1) upload, post, email, transmit or otherwise make available any content that is unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, libelous, invasive of another’s privacy, hateful, or racially, ethnically or otherwise objectionable; 2) harm minors in any way; 3) impersonate any person or entity or falsely state or otherwise misrepresent your affiliation with a person or entity; 4) forge headers or otherwise manipulate identifiers in order to disguise the origin of any Content transmitted through the Web Site Activity; 5) upload, post, email, transmit or otherwise make available any content that you do not have a right to make available under any law or under contractual or fiduciary relationships (such as inside information, proprietary and confidential information learned or disclosed as part of employment relationships or under nondisclosure agreements); 6) upload, post, email, transmit or otherwise make available any content that infringes any patent, trademark, trade secret, copyright or other proprietary rights of any party; 7) upload, post, email, transmit or otherwise make available any unsolicited or unauthorized advertising, promotional materials, “junk mail,” “spam,” “chain letters,” “pyramid schemes,” or any other form of solicitation; 8) upload, post, email, transmit or otherwise make available any material that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment; 9) interfere with or disrupt the service or servers or networks connected to the service, or disobey any requirements, procedures, policies or regulations of networks connected to the service; 10) “stalk” or otherwise harass another person or entity; or 11) collect or store personal data about other users. You agree that violation of any of the foregoing, which shall be determined in Clover Wireless’ sole discretion, will result in your immediate disqualification from participating in the Web Site Activity, and may result in additional legal actions being taken by Clover Wireless and/or the Authorized Dealer.

7.2 Program Requirements. In order to participate in the Program, you must have an eligible used phone as defined by the on-line Tool. The Retail Associate will identify if the used phone is eligible. The Program is only valid within the United States. You must be a minimum of 18 years of age to participate. The Program is not valid on stolen property. You must be an Authorized Dealer customer to participate in the Program. The site is for the exclusive use of the Authorized Dealer consumers and is strictly prohibited for use by the Authorized Dealer’s or corporate accounts. There is a maximum of five (5) trade-ins utilizing OEM promotions per month per customer. A valid proof of purchase is a) an original invoice with the IMEI number printed on it or b) a copy of the UPC code with the IMEI code printed on it. A copy of a UPC code is only permitted once as a valid Proof of purchases. Clover Wireless has the right to reject any trade-ins for promotional trade-in submissions where 1) the used phone is submitted by anyone other than the user of the used phone and 2) when the used phone was not active at the time of the new phone purchase and 3) the trade-in voucher was not signed by you and 4) there is an invalid proof of purchase or 5) we believe there to be fraudulent intentions. Without a valid proof of purchase, you will not be paid the promotional trade-up amount.

HOW IT WORKS: The Tool will reflect the value of a used phone based upon the manufacturer, model and condition of the phone (“Trade-Up Value”). The Tool will generate a receipt that includes an acknowledgment by the you that, among other things: (1) you understand you are selling the phone in consideration for the Trade-Up Value; (2) by accepting such Trade-Up Value, you are giving up full ownership rights to the phone; (3) you understand the phone will not be eligible for return; (4) you are responsible for removal of all personal information before relinquishment of handset; (5) you have been advised of any return policy regarding the purchase of a new handset or accessory with the coupon; and (6) you are responsible for deactivating the used phone and ensuring you retire any outstanding balance. In addition, you must accept any other terms and conditions presented that may include specific provisions or eligibility to a particular promotion. Used phones received after 30 days following the initial quote date or after the promotional postmark date will be rejected or re-priced at the current market price solely at the discretion of Clover Wireless. Failure to accept the terms and conditions, shall impact your eligibility to participate in this Program.
DEACTIVATION OF SERVICE: Clover Wireless, its vendors or the Authorized Dealer are not responsible for previous or subsequent airtime charges accrued to your phone prior to or following participation in the Program. Should any airtime charges occur, it is your responsibility to resolve any payments issues. 10. VALID ESN OR IMEI NUMBERS: All used phones must have a valid Electronic Serial Number (ESN), International Mobile Equipment Identity (IMEI) number, or Mobile Equipment Identifier (MEID).
CONDITION OF TRADE-UP PRODUCT: To receive your full redemption value, you must accurately state the condition of the used phone and have all required documentation. An inspection will be performed by Clover Wireless upon receipt of your used phone. The used phone must power up, and be fully functional, with no mechanical damage and no missing parts. In order to receive your credit, Clover Wireless must first receive your used phone and the printed redemption form supplied by the tool upon acceptance, which form has been signed by you. If the used phone’s condition differs materially from that which you described, Clover Wireless reserves the right to unilaterally re-price your transaction quote based upon the current Trade-Up Value for the condition of your used phone. In the event the used phone does not meet the Trade-Up requirement, Clover Wireless will make an adjusted payment based upon the current price list for the model and condition of the used phone.
RIGHT, TITLE AND INTEREST IN THE USED PHONE: You must verify that you own the right, title, and interest in the used phone Traded-Up in the program and that the phone is not reported lost or stolen.
RETURN OF USED PHONE OR CONTENT THEREIN: Once you trade-in the used phone, Clover Wireless or its vendors will not be able to return the used phone or any of its contents including accessories or data contained in the used phone. All transactions are final and non-returnable. There will be no substitutes or replacements provided.
PAYMENT: Trade-in phone eligibility and in-store credits will be performed and provided as a discount against a qualified new phone purchase at participating and the Authorized Dealer retailers.
PREPARING THE USED PHONE FOR TRADE-UP: To receive your redemption value, you must include the requested documentation including the system generated trade-in voucher, Proof or Purchase and ship in the used handset you wish to recycle to Clover Wireless. Proof of purchases may be copied only once from an original document. Clover Wireless or its vendors are not responsible for items that are lost or stolen in transit. Clover Wireless has the right to deny any trade-in claim without a valid Proof of Purchase.
REMOVAL OF PERSONAL DATA FROM THE USED PHONE: You are required to remove all personal or confidential information from your phone yourself. For information on how to remove personal data, please see the FAQ ‘How do I remove data from my old Wireless Phone?’ available online. However, if you do not remove any personal data from your mobile phone, Clover Wireless will remove any personal data from your used phone, but shall not be liable for any loss or risk in transit.
ACCURACY AND REVISIONS: Clover Wireless may modify, suspend, withdraw or discontinue, temporarily or permanently, the Content, in whole or in part, at any time without notice. You agree that Clover Wireless and the Authorized Dealer shall not be liable to you or to any third party for any modification, suspension, withdrawal or discontinuance of the Content. Clover Wireless may at any time revise these web site Terms of Use by updating this posting. By using the Site, you agree to be bound by any such revisions and you agree to periodically visit this page to determine the then current web site Terms of Use to which you are bound.
TERMINATION: You agree that Clover Wireless or the Authorized Dealer or its OEM promotional partners, may in their sole discretion, may terminate or restrict your use or access to this Program (or any part thereof) and forfeit any submissions for any reason, including, without limitation, that Clover Wireless or the Authorized Dealer or its OEM partners believes you have violated or acted inconsistently with the letter or spirit of these Terms of Service, the terms, conditions, or rules of a sweepstakes, contest, or other promotion contained within the Site.
PRIVACY AND INFORMATION SHARING: In order to fulfill your Trade-Up request, you will share your contact information with Clover Wireless. Clover Wireless will treat any Customer information pursuant to its privacy policies. Please note that the privacy policy is at https://tradein.simpletradeup.com/privacy-policy available at governs and controls the privacy of your relationship with the Authorized Dealer.
FOR ADDITIONAL INFORMATION: If you have any questions that the Trade-Up Tools FAQ page cannot answer, please contact tradeinces@cloverwireless.com

Trade-Up service powered by Clover Wireless

Simple Care+

Provider/Obligor

Safeware. The Insurance Agency, Inc.
5700 Perimeter Drive, Suite E
Dublin, Ohio 43017

Congratulations on purchasing this Service Agreement.

Please read these terms and conditions carefully so that you fully understand your coverage.

Congratulations on purchasing this Simple Care or Simple Care+ Service Agreement. Please read these terms and conditions carefully. It describes the protection You will receive in return for payment by You. Please keep this document in a safe place along with the Declarations Page You receive when You purchased Your Covered Product, as You may need them to verify Your coverage at the time of service. You must maintain the Covered Product as recommended by the manufacture’s owner’s manual or manufacturer’s warranty.

Seller

Simply Mac, Inc.

155 N. 400 W. #300

Salt Lake City, Utah 84103

801.308.1400

Definitions

“Administrator” and “SAFEWARE”, mean Safeware, The Insurance Agency Inc. (Texas license number 184), in all states except in Alabama, Arkansas, Georgia, Maine, Minnesota, Missouri, Montana, Nevada, New Mexico, Oregon, Utah, and Wyoming where it is Safeware Inc., except in Indiana, Kentucky, Maryland, New Jersey, and Oklahoma where it is Safeware Group Inc., except in Arizona, New Hampshire, New York and Wisconsin where it is Safeware, except in Vermont where it is Safeware Group. All are located at [5700 Perimeter Drive, Suite E, Dublin, OH 43017 (800) 800-1492];

“Covered Product” means the item(s) shown on Your Declarations Page, which You purchased and which is covered by this Service Agreement.

“Deductible” means the amount you are required to pay, for covered repairs and replacements. The Deductible is the amount stated on Your Declarations Page under the title Deductible. The Servicer or Seller will collect this amount prior to any service being performed.

“Failure” means the mechanical or electrical failure of the Covered Product due to a defect in materials or workmanship which takes place during normal usage of the Covered Product for the Term of this Service Agreement.

“Obligor“ “We”, “Us” and “Our” mean the company obligated under this Agreement, Northcoast Warranty Services, Inc., 800 Superior Avenue E, 21^st Floor, Cleveland, OH 44114 (866) 927-3097 in all states except Washington where it is AMT Warranty Corp. 59 Maiden Lane, 43rd Floor, New York, NY 10038, 866-327-5818.

“Post Repair” means a product, which received a completed repair by SM prior to the purchase of this Service Agreement. Post Repair Products are subject to a 30-day waiting period during which no claim may be filed.

“Purchase Price” means the Purchase Price of this Service Agreement printed on the Declarations Page provided to You at the time of Your purchase of this Service Agreement from SM.

“Seller” and “SM” mean the seller of this Service Agreement, Simply Mac, Inc., as indicated above.

“Service Agreement” means the terms, conditions, limitations and exclusions, of this Simple Care or Simple Care+ Service Agreement, that You purchased, as indicated on Your Declarations Page. This is a Service Agreement; not an insurance policy.

“You” and “Your” mean the purchaser of this Service Agreement as indicated by Declarations Page.

Term

The “Term” of this Service Agreement shall commence on the effective date of for the Covered Product and continues for the period indicated on Your Declarations Page. This Service Agreement is inclusive of the manufacturer’s warranty; it does not replace the manufacturer’s warranty but may provide certain benefits during the term of the manufacturer’s warranty. For Post Repair Products there is a 30 day wait period during which no claims can be filed.

Items Covered

This Service Agreement covers Failures, if the Failure of the Covered Product is not covered under any other warranty, insurance policy, or service contract. Mobile Phones are eligible only if the IMEI is captured.

In the event of a Failure and a valid claim is received within 60 days of the Failure during the Term of this Service Agreement, We will at Our option, to the extent permitted by law, either (1) repair the hardware defect using new or refurbished replacement parts or non-original manufacturer replacement parts, or at Our sole discretion (2) replace the Covered Product with a product that has been manufactured from new or serviceable refurbished parts that is functionally equivalent to the Covered Product. If you purchased a Simple Care+ Service Agreement, as indicated on Your Declarations Page, this Service Agreement provides additional coverage for Accidental Damage from Handling (ADH) which includes protection from damage caused by drops and spills associated with the normal use and handling of Your product. Simple Care+ will provide protection for two instances of ADH wherein the Covered Product requires repair but not replacement (cracked glass). Or, this Simple Care+ will provide protection for one instance where the Covered Product requires repair followed by one instance where the Covered Product requires replacement. However, in no instance will Simple Care+ provide protection after two ADH repairs or after the product has been replaced. ADH coverage does not provide protection against theft, loss, reckless or abusive conduct associated with the handling of Your product. When a part or Covered Product is replaced, any replacement item becomes Your property and the replaced item becomes Our property. This Service Agreement also protects against the operational Failure of a Covered Product resulting from a power surge while properly connected to an Underwriter Laboratories-approved surge protector. You must use an Underwriter Laboratories-approved surge protection and may be asked to provide Your surge protector for examination. Battery Coverage is provided for Covered Cell Phones, Tablets and Laptop Computers. Coverage is limited to rechargeable batteries that experience total failure as determined by us at our sole discretion. Not covered; Battery damage resulting from any loss of capacity

Items Not Covered

This Service Agreement does not provide protection against normal wear and tear, theft, loss, negligence, viruses, reckless, abusive, willful, or intentional misconduct associated with the handling and use of the Covered Product, cosmetic damage and/or other damage that does not affect its functionality, or damage caused during shipment between You and Our service providers. If protective features such as covers, carrying cases, or pouches, etc., were provided or made available for use with the Covered Product, it is expected that You will continually use such product accessories for protection against damage. Abuse is additionally defined as Your intentional non-utilization of protective items during use of the Covered Product or Your treatment of the Covered Product in a harmful, injurious manner that may result in its damage.

This Service Agreement does NOT cover damage from this type of treatment or from the following: Maintenance, repair, or replacement necessitated by loss or damage resulting from any cause other than normal use and operation of the Covered Product in accordance with the manufacturer’s specifications and the owner’s manual, including, but not limited to, use with non-Apple product when required by the manufacturer, theft or loss, exposure to weather conditions, failure to properly clean, maintain, or lubricate the Covered Product, operator negligence, misuse, abuse, improper electrical/power supply, unauthorized repairs, improper equipment modifications, attachments, installation or assembly, vandalism, animal or insect infestation, rust, dust, corrosion, defective batteries, battery leakage, or acts of nature or any other peril originating from outside the Covered Product; Cosmetic damage to case or cabinetry or other non-operating parts or components which does not affect the functionality of the Covered Product; Screen imperfections, including “burn-in”. Damaged or defective LCD screens when the failure is caused by abuse or is otherwise excluded herein; Accessories such as power adaptors and/or consumer replaceable or consumable items such as, but not limited to, batteries(unless specifically indicated in Coverage Section), bulbs, toner, ribbons, ink cartridges, drums, belts, printer heads, etc.; Covered Product(s) with removed or altered serial numbers; Damage or equipment failure which is covered by manufacturer’s warranty, manufacturer’s recall, or factory bulletins (regardless of whether or not the manufacturer is doing business as an ongoing enterprise); Damage to computer hardware, software, and data caused by, including, but not limited to, viruses, application programs, network programs, upgrades, formatting of any kind, databases, files, drivers, source code, object code or proprietary data, or any support, configuration, installation, or reinstallation of any software or data; Damage or Charges related to transportation damage, customer education, cleaning, preventive maintenance, “no problem found” diagnosis, non-failure problems, including, but not limited to, items not covered such as noises, squeaks, etc., and intermittent issues which are not considered product failures. Damage from pre-existing conditions. Accidental damage unless You purchased Simple Care+ Service Agreement as noted on Your Declarations Page.

What to Do if a Covered Product Requires Service

Within 60 days of the operational Failure of the Covered Product, You must take the Covered Product to any SM location or phone Us at (866) 305-5639. If you are unable to take the Covered Product to a SM location, we will provide you with instructions to ship the Covered Product to SM and the repaired or replaced Covered Product will be shipped back to You. Authorization, by Us, is required prior to shipping the Covered Product to SM. You must pay shipping to SM; however, We will pay return shipping of the repaired or replaced item to You.

Purchaser Records

Please keep Your Declarations Page and this Service Agreement in a safe place as they may be required to submit a claim.

Limit of Liability

For New or Certified Pre-Owned Products

In the event We make payment(s) for repairs which in the aggregate are equal to the Purchase Price, less taxes, or if We replace the Covered Product with a new, rebuilt, or refurbished product of equal or similar features and functionality, We will have no further obligations under this Service Agreement.

For Post Repair Products

Laptops

For Current Generation Laptops the Limit of Liability is $900, for Older Generation Laptops the Limit of Liability is $700. Current Generation Laptops are defined as laptops that are 3 years older than the Calendar Year of contract purchase. Older Generation is more than 3 Years older than the Calendar Year of contract purchase.

All other Products

In the event We make payment(s) for repairs which in the aggregate are equal to the current MSRP or Actual Cash Value at the time of claim, less taxes, or if We replace the Covered Product with a new, rebuilt, or refurbished product of equal or similar features and functionality, We will have no further obligations under this Service Agreement.

IN NO EVENT SHALL WE, SM AND/OR ADMINISTRATOR BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES WHETHER IN CONTRACT, TORT OR NEGLIGENCE, INCLUDING, BUT NOT LIMITED TO, PROPERTY DAMAGE, LOST TIME, LOSS OF PROFITS, OR LOST DATA RESULTING FROM THE FAILURE OF ANY PRODUCT OR EQUIPMENT OR FROM DELAYS IN SERVICE OR THE INABILITY TO RENDER SERVICE. WE, SM AND/OR ADMINISTRATOR SHALL NOT BE LIABLE FOR ANY AND ALL PRE-EXISTING CONDITIONS THAT OCCUR PRIOR TO THE EFFECTIVE DATE OF THIS SERVICE AGREEMENT, INCLUDING INHERENT PRODUCT FLAWS. THIS CONTRACT WILL NOT COVER LOSS OR DAMAGE NOT SPECIFICALLY LISTED UNDER “ITEMS COVERED”.

Transfer of Service Agreement

This Service Agreement may be transferred to any person in the United States, however, the ability to return or cancel this Service Agreement for a refund of the Purchase Price is nontransferable. To transfer ownership of Your Product and this Service Agreement, within 10 days of the transfer, send to the Administrator at the address above, a copy of this Service Agreement, along with the name, address, and phone number of the new owner, and the date of transfer. The manufacturer’s warranty may not be transferrable. This Service Agreement does not replace the manufacturer’s warranty and provides no coverage therein, except as noted above.

No Lemon Policy

If, within any twelve (12) month period, beginning after the manufacturer’s warranty has expired, Your Covered Product has three (3) non ADH service repairs completed by Us for the same problem, which repairs are covered by this Service Agreement, and a fourth such repair for the same problem occurs, as determined by Us, the Covered Product will be replaced with a comparable product. The cost of the replacement will not exceed the Covered Product’s Purchase Price and may be less due to technological advances. The Covered Product and Receipts must be returned to Us along with authorized service receipts from the three (3) prior repair incidents to qualify. Preventive maintenance, checks, cleanings, diagnosis, customer education, accessory repairs or replacements, and computer software related problems are not considered repairs for the purposes of the No Lemon Policy. Upon replacement of the Covered Product, We will have no further obligation to repair or replace the replacement Product, and You will not be entitled to make any claims under this Service Agreement for its repair or replacement.

Cancellation

You may cancel this Service Agreement for any reason at any time by informing the Seller. If You cancel this Service Agreement within thirty (30) days from the date of purchase and no claims have been made, You will receive a full refund of the Purchase Price of this Service Agreement. If allowed by Your state regulations, if a claim has been made or after thirty (30) days, you may cancel this Service Agreement and You will receive a pro rata refund, less any claims paid and less and administrative fee not to exceed ten percent (10%) or $20.00 whichever is less, unless otherwise prohibited by state law. A refund that is not paid or credited within forty-five (45) days will have added to it a ten percent (10%) penalty for every thirty (30) days the refund is not paid. This cancellation provision only applies to the original purchaser of this Service Agreement

We may cancel this Service Agreement, at Our option, only on the basis of nonpayment, fraud, misrepresentation, unauthorized repair, or unauthorized replacement. We reserve the right to inspect the Covered Product from time to time. If We cancel Your Service Agreement, You will receive a refund based on one-hundred percent (100%) of the unearned pro rata purchase price of this Service Agreement, less any claims paid, where allowed by law. If this Service Agreement was inadvertently sold to You on a product which was not intended to be covered by this Service Agreement, We will cancel this Service Agreement and return the full Purchase Price of the Service Agreement to You. If We cancel this Service Agreement, written notice, including the effective date of and the reason for cancellation, will be mailed to You at least 15 days prior to the effective date of cancellation. No notice will be provided if cancellation is for nonpayment, material misrepresentation, or a substantial breach of duties by You relating to use of the Covered Product.

Renewal

At Our discretion, We may offer You a renewal of this Service Agreement. If renewed, the renewal term and price may vary based on the age, condition of the Covered Product, and current service cost at the time of renewal. It is Our discretion to determine the type of renewal benefits for which Your Covered Product is eligible. If We elect to offer a renewal to this Service Agreement, We will send You a Renewal Offer at that time.

Insurer

THIS IS NOT AN INSURANCE POLICY; IT IS A SERVICE CONTRACT. WE HAVE OBTAINED AN INSURANCE POLICY TO INSURE OUR PERFORMANCE UNDER THIS SERVICE CONTRACT. SHOULD WE FAIL TO PAY ANY CLAIM OR FAIL TO REPLACE THE PRODUCT COVERED UNDER THIS SERVICE CONTRACT WITHIN SIXTY (60) DAYS AFTER THE CLAIM HAS BEEN SUBMITTED, OR IN THE EVENT YOU CANCEL THIS SERVICE CONTRACT, AND WE FAIL TO REFUND ANY UNEARNED PORTION OF THE SERVICE CONTRACT PRICE, YOU ARE ENTITLED TO MAKE A DIRECT CLAIM AGAINST THE INSURER, WESCO INSURANCE COMPANY, AT 866-505-4048 OR 59 MAIDEN LANE, 43RD FLOOR, NEW YORK, NY 10038.

Entire Contract

This Service Agreement, including the terms, conditions, limitations, exceptions and exclusions along with Your Declarations Page sets forth the entire agreement between the parties with respect to the subject matter hereof, and no representation, promise, or condition not contained herein shall modify these terms, except as required by law.

State Variations

Regulation of this Service Agreement may vary widely from state to state. Any provision within this Service Agreement which conflicts with the laws of the state where You live shall automatically be considered to be modified in conformity with applicable state laws and regulations as set forth below. The following state specific requirements apply if Your Service Agreement was purchased in one of the following states and supersede any other provision within Your Service Agreement terms and conditions to the contrary.

Alabama: You may cancel this Service Agreement within thirty (30) days of the receipt of this Service Agreement. If no claim has been made under the Service Agreement, the Service Agreement is void and We shall refund to You the full purchase price of the Service Agreement including any premium paid for the applicable insurance policy. If You cancel this Service Agreement after thirty (30) days of receipt of this Service Agreement, We shall refund to You the unearned portion of the full purchase price of the Service Agreement including the unearned portion of any premium paid for any applicable insurance policy, agreement less an administrative fee of twenty-five dollars ($25).

Arizona: WAITING PERIOD (Post Repair Products only) – A term equivalent to the waiting period will be added to the term of Your Service Agreement. ITEMS NOT COVERED – We shall not provide coverage only for those specifically listed items in the “ITEMS NOT COVERED” section which occurred while owned by You. "Pre-existing conditions" is amended to include: may not be excluded if such conditions were known or should reasonably have been known by Us or the Retailer. CANCELLATION is amended as follows: The Provider may only cancel this Service Contract for fraud by You, material misrepresentation by You, nonpayment by You or a substantial breach of duties by You relating to the covered property or its use. In no event will any claims incurred or paid be deducted from any refund.

Arkansas: CANCELLATION is amended as follows: If We cancel this Service Contract, no cancellation fee shall apply. CONTRACT HOLDER RESPONSIBILITY – It is the responsibility of the Service Contract Holder to follow the manufacturer’s specifications for the use and care/maintenance of the Covered Product.

California: Safeware, The Insurance Agency, Inc. (License No. SA57) is the Service Contract Administrator and Northcoast Warranty Services, Inc. (License No. SA-19178) is the Obligor for this Service Contract. CANCELLATION is amended as follows: This Service Contract may be canceled by the Service Contract Holder for any reason, including, but not limited to, the Product covered under this Service Contract being sold, lost, stolen or destroyed. If You decide to cancel Your Service Contract, and Your cancellation notice is received by the Administrator within thirty (30) days of the date You received the Service Contract and no claims have been paid, You will be refunded the full Service Contract price. If You have made claims against the Service Contract or cancellation notice is received by the Administrator after thirty (30) days from the date You received this Service Contract, You will be refunded a pro-rated amount of the Service Contract price, less any claims paid, and less an administrative fee of ten percent (10%) of the Service Contract price or twenty-five dollars ($20), whichever is less.

Colorado: SERVICE CONTRACT HOLDER’S RESPONSIBILITY: It is the responsibility of the Service Contract Holder to follow the manufacturer’s specifications for the use and care/maintenance of the covered Product.

Connecticut: This Service Contract is an agreement between the Obligor/Provider, Northcoast Warranty Services, Inc., 800 Superior Avenue E., 21st Floor, Cleveland, OH 44114, (866) 927-3097 and You. In the event of a dispute with Administrator, You may contact The State of Connecticut, Insurance Department, P.O. Box 816, Hartford, CT 06142-0816, Attn: Consumer Affairs. The written complaint must contain a description of the dispute, the purchase or lease price of the Product, the cost of repair of the Product and a copy of the warranty Service Contract. GUARANTY is amended as follows: If We fail to pay or to deliver service on a claim within sixty (60) days after proof of loss has been filed, or in the event You cancel this Service Agreement and We fail to issue any applicable refund within sixty (60) days after cancellation, file a claim against the insurer, Wesco Insurance Company at 59 Maiden Lane, 43rd Floor, New York, NY 10038, by calling 1-866-505-4048. CANCELLATION is amended as follows: This Service Contract may be cancelled by the Service Contract Holder if the Product covered under this Service Contract is returned, sold, lost, stolen or destroyed. SERVICE CONTRACT HOLDER’S RESPONSIBILITY: It is the responsibility of the Service Contract Holder to follow the manufacturer’s specifications for the use and care/maintenance of the covered Product.

District of Columbia: CANCELLATION is amended as follows: Any cancellation fee shall not exceed the lesser of ten percent (10%) of the gross Service Contract price or $20.00, whichever is less. CONTRACT HOLDER RESPONSIBILITY – It is the responsibility of the Service Contract Holder to follow the manufacturer’s specifications for the use and care/maintenance of the Covered Product.

Florida: This Service Contract is between the Provider, Technology Insurance Company, Inc. (License No. 03605) and You, the purchaser. CANCELLATION is deleted and replaced with the following: You may cancel Your Service Contract at any time by informing the selling dealer or the Administrator of Your cancellation request. In the event the Service Contract is canceled by You, return of the premium shall be based upon ninety percent (90%) of the unearned pro-rata premium less any Claims that have been paid or less the cost of repairs made on Your behalf. In the event the Service Contract is canceled by the Administrator or Provider, return of the premium shall be based upon one hundred percent (100%) of the unearned pro-rata premium less any Claims that have been paid or less the cost of repairs made on Your behalf. GUARANTY is deleted and replaced with the following: This is not an insurance policy, it is a Service Contract. The rates charged to You for this Service Contract are not subject to regulation by the Florida Office of Insurance Regulation.

Georgia: This Service Agreement shall be non-cancelable by us except for fraud, material misrepresentation, or failure to pay consideration due therefore. The cancellation shall be in writing and shall conform to the requirements of Code 33-24-44. You may cancel at any time upon demand and surrender of the Service Agreement and we shall refund the excess of the consideration paid for the Service Agreement above the customary short rate for the expired term of the Service Agreement. This Service Agreement excludes coverage for incidental and consequential damages and pre-existing conditions only to the extent such damages or conditions are known to you or reasonably should have been known to you. The following is added as the last paragraph to “Items Not Covered” above: Should the manufacturer of Your Product go out of business or the manufacturer no longer provide product support and all parts sources have been exhausted during the coverage period of this service agreement, the seller, obligor and the administrator shall be excused from performance hereunder and You shall receive a full refund of the service agreement purchase price paid by You. WAITING PERIOD (Post Repair Products only) – A term equivalent to the waiting period will be added to the term of Your Service Agreement.

Hawaii: SERVICE CONTRACT HOLDER’S RESPONSIBILITY: It is the responsibility of the Service Contract Holder to follow the manufacturer’s specifications for the use and care/maintenance of the covered Product.

Illinois: You may cancel this Service Agreement for any reason at any time. If You cancel within thirty (30) days of contract purchase, and We have not paid a claim, You will receive a full refund, less a cancellation fee of fifty dollars ($50.00) or ten percent (10%) of the Service Agreement price. If You cancel after thirty (30) days or any time after we pay a claim, You will receive a pro-rata refund of the Service Agreement price based on the days remaining, less any claims that have been paid, and less a cancellation fee of fifty dollars ($50.00) or ten percent (10%) of the Service Agreement price.

Indiana: This Contract is not insurance and is not subject to Indiana insurance law. Your proof of payment to the Seller for this Service Agreement shall be considered proof of payment to the insurance company which guarantees Our obligations to You. If We fail to perform or make payment due under this Contract within sixty (60) days after You request the performance or payment, You may request the performance or payment directly from the insurer that issued the provider's Service Contract reimbursement policy, including any applicable requirement under the Contract that the provider refund any part of the cost of the Contract upon cancellation of the Contract. This Service Agreement excludes coverage for pre-existing conditions only to the extent such damages or conditions are known to you or reasonably should have been known to you or caused by You.

Michigan: If performance of the Service Contract is interrupted because of a strike or work stoppage at the company's place of business, the effective period of the Service Contract shall be extended for the period of the strike or work stoppage.

Missouri: The following statement is added to Section Entire Contract “A claim submitted to the insurer may include a claim of the unearned premium in the event of a cancellation”. CANCELLATION section is amended as follows: In no event will a cancellation fee or any claims be deducted from any refund.

Nevada: WAITING PERIOD (Post Repair Products only) – This Service Agreement includes a thirty (30) day waiting period. If You are not satisfied with the manner in which We are handling your claim, You may contact the Nevada Insurance Commissioner toll-free at (888)-872-3234. CANCELLATION is amended as follows: Any reference to Administrative Fee is deleted and replaced with the term Cancellation Fee. In no event will a cancellation fee exceed $20.00. In no event will any claims incurred or paid be deducted from any refund. If You request cancellation of this Service Contract within thirty (30) days of the purchase date of the Service Contract and the refund is not paid or credited within forty-five (45) days after Your cancellation request to Us, a ten percent (10%) penalty will be added to the refund for every thirty (30) days the refund is not paid. This provision applies only to the original purchaser of the Service Contract. We may cancel this Service Agreement within seventy (70) days from the date of purchase for any reason. After seventy (70) days, We may only cancel this Service Agreement for nonpayment by You, fraud or material misrepresentation by You, or a substantial breach of duties by You relating to the covered property or its use if it occurred after the effective date of the service contract and it substantially and materially increase the service required under the service contract. If We cancel this Service Contract, You will be entitled to a pro-rata refund of the unearned Service Contract fee, no cancellation fee shall apply. ITEMS NOT COVERED – This Contract provides coverage that is excess over any other applicable coverage. Only unauthorized product repairs, modifications or alterations performed after the effective date of the Service Contract, or damages arising from such actions are excluded.

New Hampshire: In the event You do not receive satisfaction under this Service Contract, You may contact the New Hampshire Insurance Department at, 21 South Fruit Street, Suite 14, Concord, NH 03301, 603-271-2261.

New Mexico: GUARANTY is amended to include: This service contract is insured by Wesco Insurance Company. If the service contract provider fails to pay You or otherwise provide You with the covered service within sixty (60) days of Your submission of a valid claim, You may submit Your claim to Wesco Insurance Company at 866-505-4048, WescoHelp@amtrustgroup.com, or 59 Maiden Lane, 43rd Floor, New York, NY 10038. If You have any concerns regarding the handling of Your claim, You may contact the Office of Superintendent of Insurance at 855-427-5674. CANCELLATION is amended as follows: No cancellation fee will apply if We cancel this Service Contract. If You request cancellation of this Service Contract within thirty (30) days of the purchase date of the Service Contract and the refund is not paid or credited within sixty (60) days after Your cancellation request to Us, a ten percent (10%) penalty will be added to the refund for every thirty (30) days the refund is not paid. This provision applies only to the original purchaser of the Service Contract. We may cancel this Service Contract within seventy (70) days from the date of purchase for any reason. After seventy (70) days, We may only cancel this Service Contract for the following acts by the Contract Holder: Non-payment; conviction of a crime that results in an increase in the service required under the Service Contract; discovery of fraud or material misrepresentation by the Contract Holder in obtaining the Service Contract or in presenting a claim; or discovery of either of the following if it occurred after the effective date of the Service Contract and substantially and materially increased the service required under the Service Contract: an act or omission; or a violation of any condition of the Service Contract.

North Carolina: CANCELLATION is amended as follows: We may only cancel this Service Contract for non-payment of the purchase price of the Service Contract or a direct violation of the Service Contract by You.

Oklahoma: WAITING PERIOD (Post Repair Products only) – A term equivalent to the waiting period will be added to the term of Your Service Agreement.

Oregon: This Service Contract is an agreement between the Obligor/Provider, Northcoast Warranty Services, Inc., 800 Superior Avenue E., 21st Floor, Cleveland, OH 44114, (866) 927-3097] and You. HOW TO FILE A CLAIM – If You need to file a claim under this Service Contract, You must take the Covered Product to any SM location or phone Us at (866) 305-5639. Failure to call in and report the claim may result in non-payment. If the Administrator determines that there was a Covered Failure, then We will pay You in accordance with the terms and conditions of this Contract.

South Carolina: If You have any questions regarding this Service Contract, or a complaint against the Obligor, You may contact the South Carolina Department of Insurance at 1201 Main Street, Suite 1000, Columbia, South Carolina 29201, (800) 768-3467.

Texas: The Administrator is Safeware, The Insurance Agency, Inc., Service Contract Administrator No. 184. If You purchased this Service Agreement in Texas, unresolved complaints concerning a provider or questions concerning the registration of a Service Agreement provider may be addressed to the Texas Department of Licensing and Regulation, P.O. Box 12157, Austin, Texas 78711, telephone number (512) 463-6599 or (800) 803-9202. You may apply for reimbursement directly to the insurer if a refund or credit is not paid before the forty-sixth (46th) day after the date on which the Service Agreement is returned to the provider. CANCELLATION section is amended as follows: You may return this Service Agreement within thirty (30) days of the date of purchase of this Service Agreement. If this Service Agreement is cancelled within the first thirty (30) days, We will refund the entire Service Agreement charge, less claims paid. If this Service Agreement is cancelled after the first thirty (30) days, You will receive a pro-rata refund of the Service Agreement price less claims paid and less an administrative fee not to exceed ten percent (10%) or $20.00 whichever is less. If We cancel this Service Agreement, no cancellation fee shall apply and We shall provide written notice to You at the last known address held by Us at least fifteen (15) days preceding the effective date of cancellation. The notice will state the effective date and the reason for the cancellation.

Utah: NOTICE. This Service Agreement is subject to limited regulation by the Utah Insurance Department. To file a complaint, contact the Utah Insurance Department. Coverage afforded under this Service Agreement is not guaranteed by the Utah Property and Casualty Guarantee Association. This Service Agreement may be canceled due to unauthorized Repair, which results in a material change in the nature or extent of the risk, occurring after the first effective date of the current policy, which causes the risk of loss to be substantially and materially increased beyond that contemplated at the time the policy was issued or last renewed. Failure to notify within the prescribed time will not invalidate the claim if you can show that notification was not reasonably possible. If we cancel this contract due to fraud or material misrepresentation, you will be notified thirty (30) days prior to cancellation. If we cancel this Service Agreement due to nonpayment, you will be notified ten (10) days prior to Service Agreement cancellation. Afterhours, You may submit a claim by visiting Our website at www.safeware.com. If the claim is a life threatening emergency, You will be reimbursed for the emergency repairs performed outside of normal business hours. Receipts and proof of repair should be sent to Us at Safeware, Inc. 5700 Perimeter Dr. Ste. E. Dublin OH 43017 or by email to espinvoices@safeware.com.

Virginia: If any promise made in the Service Agreement has been denied or has not been honored within sixty (60) days after Your request, You may contact the Virginia Department of Agriculture and Consumer Services, Office of Charitable and Regulatory Programs at www.vdacs.virginia.gov/food-extended-service-contract-providers.shtml to file a complaint.

Washington: This Service Agreement is an agreement between the Obligor/Provider, AMT Warranty Corp., 800 Superior Ave. E., 21st Fl., Cleveland, OH 44114 and You. CANCELLATION is amended as follows: If You request cancellation of this Service Contract within thirty (30) days of the purchase date of the Service and the refund is not paid or credited within thirty (30) days after Your cancellation request to Us, a ten percent (10%) penalty will be added to the refund for every thirty (30) days the refund is not paid. This provision applies only to the original purchaser of the Service Contract. If We cancel this Service Contract, We shall provide written notice to You at the last known address held by Us at least twenty-one (21) days preceding the effective date of cancellation. The notice will state the effective date and the reason for the cancellation. What is Not Covered from coverage are limited to those expressly stated under the Items Not Covered section above. INSURER is amended to include: You are entitled to apply directly with Wesco Insurance Company for refund, payment or performance due, at 59 Maiden Lane, 43rd Floor, New York, NY 10038 or 866-505-4048. In Washington this is not a contract of insurance. This is the entire Service Agreement between You and the Obligor, and no representation, promise or condition not contained herein shall modify these items. The Selling Retailer is not a party to this Service Agreement. The Obligations of the Obligor under this Service Agreement are backed by the Insurer. The State of Washington is the jurisdiction for any civil action in connection with this Service Agreement.

Wisconsin: THIS CONTRACT IS SUBJECT TO LIMITED REGULATION BY THE OFFICE OF THE COMMISSIONER OF INSURANCE. CANCELLATION is deleted and replaced as follows: You may cancel this Service Contract at any time by informing Us or the Administrator.

If this Service Contract is canceled within thirty (30) days of the date of purchase and no Claims have been paid, the Administrator shall return one hundred percent (100%) of the purchase price paid and the Service Contract shall be void. The right to void the Service Contract applies only to the original purchaser of the Service Contract. If Your refund is not paid or credited within forty-five (45) days after Your cancellation request to Us, We will add an extra ten percent (10%) to Your due refund for every thirty (30) days the refund is not paid by Us.

For Service Contracts canceled subsequent to the period stated in the preceding paragraph or if a claim has been made under this Service Contract within such period, We shall refund one hundred percent (100%) of the unearned pro rata provider fee, less any claims paid and less a cancellation fee not to exceed ten percent (10%) of the Service Contract purchase price paid. If You request cancellation due to a total loss of Your Product which is not covered by a replacement under the terms of Your Service Contract, the Administrator shall return one hundred percent (100%) of the unearned pro-rata Service Contract purchase price paid, less claims paid.

We may only cancel this Service Contract for material misrepresentation by You, nonpayment by You or a substantial breach of duties by You relating to the covered property or its use. If We cancel for any reason other than nonpayment, then We shall refund one hundred percent (100%) of the unearned pro rata provider fee, less any claims paid and less a cancellation fee not to exceed ten percent (10%) of the Contract purchase price paid.

If We cancel this Service Contract, We shall provide written notice to You at Your last known address at least five (5) days prior to cancellation. The notice shall state the effective date of the cancellation and the reason for the cancellation. Unauthorized repairs may not be covered.

GUARANTY is deleted and replaced as follows: Our obligations under this Service Contract are insured under a Service Contract reimbursement insurance policy. Should We fail to pay any Claim or fail to replace the Product covered under this Service Contract within sixty (60) days after You provide proof of loss or, in the event You cancel this Service Contract and We fail to refund the unearned portion of the Service Contract purchase price, or if the Provider becomes insolvent or otherwise financially impaired, You are entitled to make a direct Claim against the insurer, Wesco Insurance Company, at 1-866-505-4048 or 59 Maiden Lane, 43rd Floor, New York, NY 10038 for reimbursement, payment or provision of this Service Contract. SERVICE CONTRACT HOLDER’S RESPONSIBILITY - It is the responsibility of the Service Contract Holder to follow the manufacturer’s specifications for the use and care/maintenance of the covered Product.

Wyoming: This Service Agreement will be considered void and We will refund You the full purchase price of the Service Agreement or credit Your account if You have not made a claim under this Service Agreement and You have returned the Service Agreement to Us a) within 20 days after the date We have mailed the Service Agreement to You, b) within 10 days after You have received the Service Agreement if the Service Agreement was furnished to You at the time the Service Agreement was purchased, or c) within a longer time period if specified in the Service Agreement. A ten percent (10%) penalty per month shall be added to a refund that is not paid or credited within forty-five (45) days after return of the Service Agreement to Us. The right to void the Service Agreement provided in this subsection applies only to the original Service Agreement purchaser and is not transferable. If We cancel this Service Agreement for reasons other than nonpayment, a material misrepresentation made by You to us or because of a substantial breach of duties by You relating to the product or its use, we will mail a written notice to You at least ten (10) days prior to cancellation. The notice of cancellation shall state the effective date of cancellation and the reason for cancellation. In the event covered service is not provided by Us within sixty (60) days of proof of loss by You, You are entitled to apply directly to the reimbursement insurance company.

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